Help centre

Frequently asked questions

Ordering, delivery, warranty and returns — answered plainly. If your question isn’t here, ask us.

Ordering

Add items to your cart and check out online — no account required, though creating one lets you track orders and reorder faster. If you would rather order over the phone, call 0405 804 900 during business hours.

Yes. Send your item list or renovation schedule through the contact form and we’ll return a written quote with pricing, stock status and lead time. Quotes are valid for 14 days unless stated otherwise.

We do. Builders, plumbers and renovators fitting out multiple bathrooms should contact us with the schedule. Pricing depends on volume and mix, so we quote rather than publish a blanket trade discount.

All major credit and debit cards, plus the buy-now-pay-later and express checkout options shown at checkout. Bank transfer is available for larger project orders — contact us to arrange it.

Delivery

Australia-wide — metro, regional and remote. Freight is calculated at checkout from your postcode and the size of the items.

In-stock orders are dispatched within 1–2 business days. As a guide: SE Queensland 1–3 business days, NSW and Victoria 3–6, South Australia 4–7, Western Australia and Northern Territory 7–12, Tasmania 5–9. Remote postcodes take longer. Full detail is on our delivery information page.

Bulky items such as baths and vanities require someone on site to receive and inspect them. Smaller items are usually left in a safe place unless you request signature on delivery.

Standard freight is kerbside for large items — the driver is not required to carry goods inside or upstairs. Please arrange help on site for baths, vanities and stone tops.

Products & warranty

Yes. Tapware and fixtures we sell carry WaterMark certification and WELS water-efficiency registration where the product category requires it. Certification details are listed on the product page.

Warranty is stated on each product page. Across our tapware you can generally expect a 10-year cartridge warranty, a 10-year finish warranty and a 1-year hose warranty, with 15-year manufacturer cover on selected ranges. Everything we sell is additionally covered by Australian Consumer Law.

Yes. Australian law requires tapware and fixtures to be installed by a licensed plumber, and manufacturer warranties are void without compliant installation. Keep your compliance certificate — you may need it for a claim.

That’s the point of buying a set from one range. Tell us the room and the finish you want and we’ll build the matched list — basin mixer, wall mixer and spout, shower, bath filler, waste and accessories.

Often, yes. Contact us with the product name and we’ll tell you whether it is a run-out line or a restock, and roughly when it lands.

Returns

Yes — unused, uninstalled and in original undamaged packaging, within 30 days of delivery. Return freight is at your cost and a restocking fee may apply. See the returns policy for the full terms.

Tell us within 48 hours of delivery with photos of the item and the packaging. We’ll arrange a replacement, a repair or a refund at no cost to you. Faulty goods are covered well beyond 30 days under Australian Consumer Law.

Change-of-mind returns cannot be accepted once an item has been installed or its packaging destroyed. Genuine faults are a different matter and remain covered — contact us.

Refunds are processed within 3 business days of the return being received and inspected, back to the original payment method. Your bank may take a further 3–5 days to show it.

Still have a question?

Call us on 0405 804 900 or send a message — we’d rather answer it now than have you order the wrong thing.

Contact us